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Appointments
Book or cancel an appointment at our GP surgery.
Before you book an appointment
You can see a pharmacist for minor conditions or check our self-help and self-referral information.
See a pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Self-care
Help and support available from many National and Local Organisations
Book an appointment
Urgent appointments
If you need to speak to a doctor urgently on the day, please telephone the surgery before 11am. The duty doctor clinic is run every day for emergencies, and urgent problems and appointments for this are only bookable on the day.
All requests for same-day appointments will be passed to the duty doctor. They will discuss your medical problem with you over the telephone. If they are unable to resolve your problem over the telephone, then they will book you a face-to-face appointment for you.
Ways to book
- Telephone: 020 7482 9280
Extended access
We also have extended access available. See our Out of Hours information.
Book a routine appointment
You can book a routine appointment with our practice nurses who can help you with smears, immunisation, dressings, contraception, HRT review, travel clinic, postnatal checks, asthma and COPD Reviews. Or you can request an appointment with a doctor.
When you speak to reception about a routine appointment, please let them know if you would rather have a telephone or a face-to-face appointment.
Ways to book
- Request an appointment online
- Download the NHS App
- Telephone: 020 7482 9280
- Visit the practice
Home visits
Please be aware that our GPs will always call to assess the home visit request first.
If you need a home visit, you can help us by calling reception before 10am.
Telephone: 020 7482 9280.
Home visits are provided routinely for housebound patients who are unable to get to the surgery. We also work with other community services to support the housebound. All other visits are only made on the basis of clinical need. The decision to provide a home visit will be made on clinical grounds. It is normally perfectly safe for patients who are unwell to come to the surgery.
Sickness certificates (fit notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Request test results
You usually don't need to book an appointment to get your test results.
Travel vaccinations
Information and advice for travelling abroad.
Change or cancel an appointment
It is Practice policy that if you are more than 10 minutes late, you may have to rebook an appointment. If your situation is urgent, then you may have to wait to see the doctor as an emergency.
Please give us as much notice as possible so we can offer your appointment to someone else.
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Cancel using the GP online system
- Phone us on 020 7482 9280
Missed callbacks
We will try to call you within a pre-specified time frame. Please be aware that calls from the GPs may come from withheld numbers. GPs will try twice to call but if we do not get through we ask that you contact reception to request a time that suits you better.
Out of hours
Enhanced Access
The practice is part of the Kentish Town Central Primary Care Network, which offers appointments from 6:30pm to 8pm, Monday to Friday and 9am to 5pm on Saturdays. If there is availability we may offer you an appointment either here at the practice or at one of our network practices during these times.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself - for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it's not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Appointments lengths
Please try and help us to keep to time by being aware of the length of your appointment. We do our best to run to time but we also do our best to listen carefully to our patients and deal with their problems safely and effectively. This inevitably means that, on occasion, we end up running late.
Routine appointments last 12 minutes. This is longer than the national average of 10 minutes. Even so, it is often difficult to fit everything that needs to be done into that time.
Please book two single appointments and spread the issues across these. Patients trying to cram too much into a single appointment is the main reason you may be seen late.
Doctors new to the practice and doctors in GP training programmes are given longer appointments until they are familiar with the practice.
Need help with our online systems?
If you are unable to use our online systems, then please call reception on 020 7482 9280 who will support you to access care.